Last Updated: 02 Sep 2025
At Saavi Fashion House, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and make a purchase.
1. Information We Collect
When you interact with our website, we may collect the following information:
- Personal details (name, email address, phone number, billing/shipping address)
- Payment information (processed securely through Razorpay – we do not store your card details)
- Order history and preferences
- Technical data (cookies, IP address, browsing behavior)
- Communication details (when you contact us via email, phone, or WhatsApp)
2. How We Use Your Information
Your information is used for:
- Processing and delivering your orders
- Communicating with you about your purchase and delivery
- Providing customer support
- Sending marketing emails, SMS, and promotional updates (only if you opt-in)
- Improving our website and shopping experience
3. Sharing of Information
We do not sell your data. However, we may share your details with trusted third parties:
- Payment Gateway (Razorpay): For secure transactions
- Shipping Partner (Shiprocket): To deliver your order
- Analytics/Marketing Tools (if applicable): To improve our services
These partners are required to protect your data and use it only for the intended purpose.
4. Return & Refund Policy
- Customers must raise a return request on the same day the product is delivered. Requests made after this will not be accepted.
- Valid reasons for return: product damage, wrong item received, size issue, or product not as described.
- Returns must be requested via WhatsApp at +91 8767071702.
- If the return reason is valid, return shipping is free.
- If the return reason is invalid (e.g., change of mind without strong reason), the customer will bear the shipping charges.
- Refunds are processed to the customer’s account on the Next day once the returned product is received and inspected by our team.
5. Data Security
We use secure systems to protect your information against unauthorized access, disclosure, or misuse. Payments are processed via Razorpay, which complies with strict industry security standards.
6. Cookies & Tracking
Our website may use cookies to enhance your browsing experience, track website traffic, and personalize content. You can disable cookies in your browser settings, though some features may not work properly.
7. Children’s Privacy
Our website is open to all age groups. We do not knowingly collect data from children under 13 years. Parents/guardians are encouraged to monitor their children’s online activity.
8. Your Rights
You have the right to:
- Access and review the data we hold about you
- Request corrections or updates to your information
- Opt out of marketing communications
- Request deletion of your data (subject to legal/business requirements)
9. Contact Us
Email: hello@saavifashionhouse.com
Phone/WhatsApp: +91 8767071702